About the Products

Q1. Are all your products handmade?
Not all, but most are. We curate a thoughtful mix of handmade, artisan-crafted, and ethically sourced small-batch goods created by independent makers, NGOs, and rural entrepreneurs.

Q2. What does ‘artisan-made’ mean?
It means the product is crafted with skill – often by hand or in limited batches – with attention to heritage, detail, and quality, even if some machine processes are involved.

Orders & Shipping

Q3. How long does delivery take?
Orders are processed within 15–20 working days and delivered 5–10 days after dispatch. You’ll receive a tracking link once your order ships.

Q4. Can I request a custom order?
Yes, for select products. Email us at hello@baksatales.com with your request and we’ll confirm if customization is possible.

Q5. Do you ship internationally?
Currently, we ship across India. For international shipping requests, please contact us directly — availability may vary by vendor.

Returns & Cancellations

Q6. Can I return a product?
Yes, but only if the item is defective, damaged, or significantly different from what was described. Please refer to our Return & Refund Policy for full details.

Q7. What is your cancellation policy?
You may cancel an order within 24 hours of placing it, as long as it hasn’t been shipped. Write to us at hello@baksatales.com for assistance.

Payments

Q8. What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and digital wallets through secure checkout options.

Q9. Will I get an invoice for my order?
Yes, an invoice will be sent to your registered email once your payment is confirmed.

Vendors & Collaborations

Q10. I want to sell on Baksa Tales. How do I apply?
Amazing! You can apply through our Vendor Application Form or email hello@baksatales.com with your product range and story.

Q11. Do you support LGBTQ+ or underrepresented entrepreneurs?
Absolutely. Baksa Tales is proudly inclusive. We actively work with creators from diverse backgrounds – including fauji wives, LGBTQ+ entrepreneurs, and rural artisans.