Scope

This policy applies to all physical goods sold through Baksa Tales and outlines our terms for order processing, carriers, tracking, and customer service related to shipping and delivery.

Shipping Methods & Carriers

We partner with reliable domestic and international logistics providers.

• Domestic Shipments: Standard and expedited delivery options available

• International Shipments: Handled via trusted courier services; customs and import duties as per destination country regulations

Order Processing Time

• Orders are typically processed within 2–5 business days after successful payment.

• During promotional periods or peak seasons, processing may take slightly longer.

Shipping Times

• Estimated delivery within 5–7 business days post-dispatch for domestic orders.

• International delivery timelines may vary based on the shipping destination and customs clearance.

Shipping Costs & Charges

• Shipping charges are calculated at checkout based on package weight, size, shipping location, and selected delivery method.

• The final shipping cost displayed at checkout is inclusive, unless customs/import duties apply.

• For international orders, customers are responsible for applicable customs, duties, or import-processing fees, unless otherwise specified.

Order Tracking

• Once your order is shipped, you’ll receive a tracking link via email or SMS.

• You can also track your shipment from your Baksa Tales account dashboard.

Customs & Duties

• For international shipments, customs clearance, taxes, and duties are the customer’s responsibility, unless stated otherwise.

• Pre-paid customs options may be offered at checkout for select regions.

Shipping Restrictions

• Orders must be shipped to a verifiable street address.

• We currently do not ship to PO Boxes or APO/FPO addresses.

• Baksa Tales reserves the right to refuse or cancel orders at our discretion.

Lost, Damaged, or Delayed Shipments

• If your shipment is lost, delayed, or arrives damaged, please contact hello@baksatales.com within 3 days of the delivery attempt.

• We will coordinate with the shipping partner to resolve the issue via replacement, refund, or another solution as appropriate.

• For high-value items, you may request insurance coverage at checkout if available.

Returns & Refunds

Our Return & Refund Policy is clearly outlined on the website.
You may initiate returns within the time frame specified in that policy. We recommend reviewing it prior to purchase.

Customer Support & Dispute Resolution

For shipping-related queries or issues, contact us at hello@baksatales.com or use our Contact Us form.
We aim to respond within 5 business days of receiving your query.

Record-Keeping

We maintain shipping, order, and transaction records in accordance with applicable regulations and may provide them upon request for legal or customer support purposes.