Overview

At Baksa Tales, we value your satisfaction and aim to ensure a transparent, fair return and refund experience. As a curated marketplace of handcrafted and small-batch goods, each product is unique and made with love by artisans. Please read this policy carefully before making a purchase.

Eligibility for Return

• Products are eligible for return only if they are damaged, defective, or significantly different from the description provided.

• You must notify us within 48 hours of delivery, along with clear photo/video evidence to initiate a return.

• Items must be unused, in their original condition, and returned with all original packaging and tags intact.

Non-Returnable Items

Due to the handmade and made-to-order nature of many products, we cannot accept returns for:

• Personalized or customized items

• Products marked as ‘Final Sale’

• Items that have been used, washed, or damaged after delivery

Return Process

• Email hello@baksatales.com with your order ID, issue description, and relevant images/videos.

• Once approved, we will guide you through a reverse pickup or ask you to ship the item back to us.

• Items sent without prior authorization will not be accepted.

Refunds

• Once we receive and inspect the returned item, we’ll notify you of your refund status.

• If approved, refunds will be processed to your original payment method within 7–10 business days.

• Refund timelines may vary depending on your bank or payment method provider.

Late or Missing Refunds

If you haven’t received a refund:

• First, re-check your bank account or payment app

• Then, contact your bank or payment provider directly

• Still need help? Reach out to hello@baksatales.com

Exchanges / Replacements

We currently do not offer direct exchanges or replacements. You may return the original item (if eligible) and place a new order separately.

Cancellations

Orders may be cancelled within 24 hours of placement, provided they haven’t been processed or shipped.
To cancel, please email us at hello@baksatales.com with your order details.

Shipping Costs

• If the return is due to an error on our part (damaged, defective, or incorrect item), we will cover return shipping costs.

• For other return reasons, the customer is responsible for return shipping fees.

Contact Us

For return or refund inquiries, please contact:
📧 hello@baksatales.com
📍 Baksa Tales
Registered Partnership Firm
Jurisdiction: Telangana, India