FAQ

Q1: How do I place an order for a product on your platform?

A: To place an order, simply browse through our marketplace, select the desired handmade product, and click on the "Add to Cart" or "Buy Now" button. Follow the prompts to complete the checkout process. 

Q2: What payment methods do you accept for purchases?

A: We accept major credit cards, debit cards, and PayPal for secure and convenient payment transactions. 

Q3: How long does it take for my order to be delivered?

A: Delivery times may vary depending on the location of the seller and the destination. Estimated delivery times are typically mentioned on the product page. Please allow for additional time for handmade products, as they are crafted with care. 

Q4: Do you offer international shipping?

A: Yes, we offer international shipping to various countries. Please reach out to hello@baksatales.com for estimates. 

Q5: What is your return policy if I am not satisfied with my purchase?

A: Please refer to our return and refund policy section. If you are not satisfied with your purchase, please reach out to our customer support within 48 hours of receiving the product to initiate a return or exchange. Specific return instructions will be provided based on the seller's policies. 

Q6: Can I track the status of my order?

A: Yes, you can track the status of your order by accessing the "Order History" section in your account. Tracking information, if available, will be provided by the seller. 

Q7: How do I contact the seller if I have any questions or concerns about a product?

A: Please drop in your concerns to hello@baksatales.com 

 

Q8: How do you ensure the quality of the handmade products sold on your platform?

A: We have a thorough vetting process for our sellers, including reviewing their product samples and verifying their craftsmanship. We also encourage customers to leave reviews and ratings for products they have purchased, helping us maintain quality standards. 

Q10: Do you offer any warranties or guarantees on the products?

A: As an ecommerce marketplace, warranties and guarantees are provided by individual sellers. We encourage customers to review the seller's policies and any warranties mentioned on the product page. In case of any issues, our customer support team is available to assist and facilitate communication between buyers and sellers.